At Stain Studios ("we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit stainstudios.shop or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and shipping address when you place an order
• Payment information (processed securely through Stripe — we never store your card details)
• Email address when you create an account or sign up for marketing
• Phone number if you opt in to text message communications
• Google account information if you choose to sign in with Google

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Send marketing emails and text messages (only if you opt in)
• Respond to customer service requests and returns
• Improve our website and customer experience

3. Text Message Communications

By providing your phone number and opting in to SMS communications, you consent to receive text messages from Stain Studios, including order updates, shipping notifications, and occasional marketing messages.

• Message frequency: Varies. You may receive order-related messages for each purchase and occasional promotional messages.
• Message & data rates may apply depending on your carrier and plan.
• To opt out: Reply STOP to any text message at any time. You will be removed from our SMS list immediately.
• To get help: Reply HELP to any text message or email us at stainstudios.jms.co@gmail.com
• We do not sell or share your phone number with third parties for their marketing purposes.

4. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party services that help us operate our business:

• Stripe — payment processing
• Klaviyo — email and SMS marketing
• Formspree — order notification emails
• USPS — shipping and package delivery
• Google — account sign-in (if used)

These third parties are only given access to the information necessary to perform their functions and are required to protect your data.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4a. Location Tracking

We do not track or collect your precise location data. We may collect general location information (such as country or region) based on your IP address solely for the purpose of providing relevant content and shipping options. This data is not used for targeted advertising and is not shared with third parties for location-based marketing purposes.

5. Cookies & Cart Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and to keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message or email. You can control cookie settings through your browser preferences.

6. Data Security

We take reasonable measures to protect your personal information. All payment transactions are encrypted and processed through Stripe, which is PCI-DSS compliant. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing emails by clicking "unsubscribe" in any email
• Opt out of SMS messages by replying STOP

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: stainstudios.jms.co@gmail.com
• Website: stainstudios.shop

© 2025 Stain Studios. All rights reserved.